At Maison Riviera, we hope you'll be completely satisfied with your purchase. If, however, an item isn't right for you, here are the return conditions:
🕒 Withdrawal period
In accordance with current legislation, you have 14 days from receipt of your order to inform us of your wish to return an item.
📦 Return conditions
To be eligible for a return:
The item must not have been worn or damaged
It must be returned in its original packaging
Personalized or promotional products are neither returned nor exchanged.
✉️ Procedure
Contact us at contact@maisonriviera.fr , specifying your order number.
Once the return has been validated, return the package to the address indicated
Return costs are the responsibility of the customer.
💰 Refund
Upon receipt of the return and verification of the condition of the product, we will proceed:
Either a refund within 10 working days
Either a credit note valid for 6 months on our store
⚠️ Defective item or order error
If an item arrives damaged or does not match your order, please contact us within 48 hours of receipt with a photo. We will offer an exchange or refund at no cost.
📧 For any requests or clarification: contact@maisonriviera.fr